Account
How do I access Canopy?
Canopy is easily accessible from any web browser on desktop, laptop, tablet or smartphone (we recommend using Google Chrome).
Depending on your relationship with Canopy, you may access Canopy from different login pages:
| Canopy direct clients | Login link |
|---|---|
| Canopy general clients | Visualizer: https://secure.canopy.cloud Engine: https://engine.canopy.cloud |
| Canopy Lite clients | Visualizer: https://lite.canopy.cloud Engine: https://engine.canopy.cloud |
| Canopy partner clients | |
| Credit Suisse clients | Login via your Credit Suise PB-APAC App |
| Bank of Singapore clients | Visualizer: https://bos.canopy.cloud |
Is 2FA available?
Yes, please contact us to enable 2FA on your account.
Data
What information is required for an initial upload?
In order for Canopy to help you visualize the full picture, please provide us with the following bank statements:
- Portfolio/Investment Holdings (or Summary of Assets, or Portfolio Report)
- Transactions Report (or Statement of Current Account)
- Cash Activity
Ensure that the bank statements are in original electronic PDFs and not scanned paper copies. You may easily request your Banker to provide this on a recurring basis.
How do I upload non-financial assets?
Non-financial assets include real estate, cars, wine, art collection etc.
If you would like us to upload this information for you, please provide us with as much information as you can about the Cost Price, Price Date, Valuation (if available) etc.
- You may download our template: Transactions & Asset Holdings Template.xlsx for faster processing.
If you are uploading on your own in Engine, navigate to Securities > Manual Security Creation, click on Add Private Equity, select relevant Instrument Type and fill in holding details. Also, refer to this article on Creating Private Securities.
How do I search for my Ticker?
Canopy offers a few options to help you easily find your ticker. Refer to this article: Finding and Creating Securities
What is Canopy's price data source?
Our main pricing source is Bloomberg. Prices are updated with end-of-day prices for the previous day. For private instruments such as private funds or structured derivatives issued by your bank, public pricing data is often not available. In such cases, we take the latest price from statements provided by you.
How often is the data updated?
Your data is updated whenever we get fresh information. If all we are getting from you is monthly statements, then your data is updated monthly. If your bank or broker provides daily data feed in any format – including Secure File Transfer Protocol (SFTP) or SWIFT or secure email – Canopy will be updated daily. You can always update any intra-months movements in Engine or ask our team for assistance.
How do I anonymize my data before uploading it?
You can use Canopy’s inbuilt custom PDF Anonymizer tool to remove Personally Identifiable Information (PII) before uploading your data into Canopy. More information on this topic is available here.
Is there an easy way to manually upload multiple transactions in Engine?
The simplest and quickest way to upload multiple transactions in Engine is by using the Canopy UL spreadsheet.
How is NAV calculated?
Detailed information on NAV/performance calculations can be found here.
How can I add new security prices?
The securities feature in Engine allows you to create/delete/add new prices.
How can I upload my Real Estate Transactions?
Real Estate transactions can be booked like normal Purchase/Sale transactions with Quantity being 1 and price being the current value of the real estate.
What if the data displayed in Canopy does not match my bank statements?
What is the turnaround time?
Who owns the data?
Security
How secure is Canopy?
I have more questions!
We are here to help. Please contact us at connect@canopy.cloud.