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Account
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How do I anonymize my data before uploading it?
You can use Canopy’s inbuilt custom PDF Anonymizer tool to remove Personally Identifiable Information (PII) before uploading your data into Canopy. More information on this topic is available here.
Is there an easy way to manually upload multiple transactions in Engine?
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You will receive an email notification when processing of your data is completed. However, if the data continues to look off after processing is completed, please contact us and our team will be more than happy to solve your issues.
What is the turnaround time?
This is dependant on the volume of data received. Our data processing turnaround time typically is 3-5 working days. The timeline will stretch to 10-14 days should historical statements be provided.
Who owns the data?
The client owns the data.
Security
How secure is Canopy?
Canopy is an ISO 27001:2013 certified company. We practice bank-level security with SHA-256 SSL, 2048 encryption and other database security measures. We also undergo regular system penetration testing. However, the best line of defence is not having customer's personally identifiable information in the first place and that's why Canopy is an anonymous platform. To learn more about how Canopy keeps client data safe, please refer here.
Contact
I have more questions!
We are here to help. Please contact us at connect@canopy.cloud.
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