FAQs
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Account
How do I access Canopy?
Canopy is easily accessible from any web browser on desktop, laptop, tablet or smartphone (we recommend using Google Chrome).
Depending on your relationship with Canopy, you may access Canopy from different login pages:
| Canopy direct clients | Login link |
|---|---|
| Canopy general clients | Visualizer: https://secure.canopy.cloud Engine: https://engine.canopy.cloud |
| Canopy Lite clients | Visualizer: https://lite.canopy.cloud Engine: https://engine.canopy.cloud |
| Canopy partner clients | |
| Credit Suisse clients | Login via your Credit Suise PB-APAC App |
| Bank of Singapore clients | Visualizer: https://bos.canopy.cloud |
Data
What information is required for an initial upload?
In order for Canopy to help you visualize the full picture, please provide us with the following bank statements:
- Portfolio/Investment Holdings (or Summary of Assets, or Portfolio Report)
- Transactions Report (or Statement of Current Account)
- Cash Activity
Ensure that the bank statements are in original electronic PDFs and not scanned paper copies. You may easily request your Banker to provide this on a recurring basis.
How do I upload non-financial assets?
Non-financial assets include real estate, cars, wine, art collection etc.
If you would like us to upload this information for you, please provide us with as much information as you can about the Cost Price, Price Date, Valuation (if available) etc.
- You may download our template: Transactions & Asset Holdings Template.xlsx for faster processing.
If you are uploading on your own in Engine, navigate to Securities > Manual Security Creation, click on Add Private Equity, select relevant Instrument Type and fill in holding details. Also, refer to this article on Creating Private Securities.
Do we have to send advices/statements in PDF format every day/week/month?
We can take data in any format (and prefer data feeds because their processing can be automated). However since most banks in the region do not have capabilities to provide electronic data, the bulk of our data (~80%) comes in a monthly PDF statement. We handle most of the statement formats that you would typically see (currently about 120 formats from 50 banks).
We also have a spreadsheet format and you can send us your intra-month transactions in that format and we will be able to process them seamlessly.
How do I anonymize my data before uploading it?
You can use Canopy’s inbuilt custom PDF Anonymizer tool to remove Personally Identifiable Information (PII) before uploading your data into Canopy. More information on this topic is available here.
What data feeds do Canopy provide?
We currently have data feeds with:
- JP Morgan Singapore
- Stifel US
- Vestra UK
- CS (For Singapore and HK booked)
- Morgan Stanley UK (SG / HK clients can enable)
- Interactive Brokers US (SG / HK clients can enable)
- CS UK
What is Canopy's price data source?
Our main pricing source is Bloomberg. Prices are updated with end-of-day prices for the previous day. For private instruments such as private funds or structured derivatives issued by your bank, public pricing data is often not available. In such cases, we take the latest price from statements provided by you.
How often is the data updated?
Your data is updated whenever we get fresh information. If all we are getting from you is monthly statements, then your data is updated monthly. If your bank or broker provides daily data feed in any format – including Secure File Transfer Protocol (SFTP) or SWIFT or secure email – Canopy will be updated daily. You can always update any intra-months movements in Engine or ask our team for assistance.
How is NAV calculated?
Detailed information on NAV/performance calculations can be found here.
How are Private Equity investments handled?
We can calculate IRR, Public Market Equivalent (i.e. returns if the same cashflows where invested in the Public Market), Alpha over the public market, cumulative cash flow etc on a single or a combination of Pvt Equity transactions.
How many years of data can be stored?
At this moment there is no limit. Typical customers have at least one year of data, sometimes more. we have a customer who loaded up 10 years of data.
What is the turnaround time?
It depends on the complexity of the account and what is ahead of you in the queue. Our data processing turnaround time is typically 3-5 working days. The timeline will stretch to 10-14 days or longer if you provide us with bulk historical statements for processing.
Who owns the data?
Your data belongs to you. For more information, please review our Privacy Policy.
The data displayed on Canopy differs from my bank statements.
If you log in while our data team is processing your statements, the information is being uploaded onto Canopy may be incomplete and will not match. You'll see a “Statement Processing in Progress” preventive/warning pop-up banners displayed at the top of every page to warn you about the display of incomplete data. Furthermore, you would also be able to see a yellow warning icon beside each account that is being processed in the “Select Accounts” Tab.
Security
How secure is Canopy?
Canopy is an ISO 27001:2013 certified company. We practice bank-level security with SHA-256 SSL, 2048 encryption and other database security measures. We also undergo regular system penetration testing. However, the best line of defense is not having customer's personally identifiable information in the first place and that's why Canopy is an anonymous platform. To learn more about how Canopy keeps client data safe, please refer here.
Is 2FA available?
Yes, please contact us to enable 2FA on your account.
Contact
I have more questions!
We are here to help. Please contact us at connect@canopy.cloud.