| Table of Contents |
|---|
...
Account
How do I access Canopy?
Canopy is easily accessible from any web browser on desktop, laptop, tablet or smartphone . Be sure to Favorite Canopy in your Bookmarks Bar! Canopy (we recommend using Google Chrome).
Depending on your relationship with Canopy, you may access Canopy from different login pages:
| Canopy direct clients | Login link |
|---|---|
| Canopy general clients | Visualizer: https://secure.canopy.cloud Engine: https://engine.canopy.cloud |
| Canopy Lite clients | Visualizer: https://lite.canopy.cloud Engine: https://engine.canopy.cloud |
...
Is 2FA available?
...
| |
| Canopy partner clients | |
| Credit Suisse clients | Login via your Credit Suise PB-APAC App |
| Bank of Singapore clients | Visualizer: https://bos.canopy.cloud |
Data
What information is required for an initial upload?
...
If you are uploading on your own in Engine, navigate to Securities > Manual Security Creation, click on Add Private Equity, select relevant Instrument Type and fill in holding details. Also, refer to this article on Creating Private Securities.
Do we have to send advices/statements in PDF format every day/week/month?
We can take data in any format (and prefer data feeds because their processing can be automated). However since most banks in the region do not have capabilities to provide electronic data, the bulk of our data (~80%) comes in a monthly PDF statement. We handle most of the statement formats that you would typically see (currently about 120 formats from 50 banks).
We also have a spreadsheet format and you can send us your intra-month transactions in that format and we will be able to process them seamlessly.
How do I
...
anonymize my data before uploading it?
You can use Canopy’s inbuilt custom PDF Anonymizer tool to remove Personally Identifiable Information (PII) before uploading your data into Canopy. More information on this topic is available here.
What data feeds do Canopy provide?
We currently have data feeds with:
- JP Morgan Singapore
- Stifel US
- Vestra UK
- CS (For Singapore and HK booked)
- Morgan Stanley UK (SG / HK clients can enable)
- Interactive Brokers US (SG / HK clients can enable)
- CS UK
What is Canopy's price data source?
...
Your data is updated whenever we get fresh information. If all we are getting from you is monthly statements, then your data is updated monthly. If your bank or broker provides daily data feed in any format – including Secure File Transfer Protocol (SFTP) or SWIFT or secure email – Canopy will be updated daily. You can always update any intra-months movements in Engine or ask our team for assistance.
How do I anonymize my data before uploading it?
You can use Canopy’s in-built custom PDF Anonymizer tool to remove Personally Identifiable Information (PII) before uploading your data into Canopy. More information on this topic is available here.
Is there an easy way to manually upload multiple transactions in Engine?
The simplest and quickest way to upload multiple transactions in Engine is by using the Canopy UL spreadsheet.
How is NAV calculated?
Detailed information on NAV/performance calculations can be found here.
How can I add new security prices?
The securities feature in Engine allows you to create/delete/add new prices.
How can I upload my Real Estate Transactions?
Real Estate transactions can be booked like normal Purchase/Sale transactions with Quantity being 1 and price being the current value of the real estate.
How is NAV calculated?
Detailed information on NAV/performance calculations can be found here.
How are Private Equity investments handled?
We can calculate IRR, Public Market Equivalent (i.e. returns if the same cashflows where invested in the Public Market), Alpha over the public market, cumulative cash flow etc on a single or a combination of Pvt Equity transactions.
How many years of data can be stored?
At this moment there is no limit. Typical customers have at least one year of data, sometimes more. we have a customer who loaded up 10 years of data.
What is the turnaround time?
It depends on the complexity of the account and what is ahead of you in the queue. Our data processing turnaround time is typically 3-5 working days. The timeline will stretch to 10-14 days or longer if you provide us with bulk historical statements for processing.
Who owns the data?
Your data belongs to you. For more information, please review our Privacy Policy.
The data displayed on Canopy differs from my bank statements.
If you log in while our data team is processing your statements, the information is being uploaded onto Canopy may be incomplete and will not match. You'll see a “Statement Processing in Progress” preventive/warning pop-up banners displayed at the top of every page to warn you about the display of incomplete data. Furthermore, you would also be able to see a yellow warning icon beside each account that is being processed in the “Select Accounts” Tab.
Security
How secure is Canopy?
Canopy is an ISO 27001:2013 certified company. We practice bank-level security with SHA-256 SSL, 2048 encryption and other database security measures. We also undergo regular system penetration testing. However, the best line of defense is not having customer's personally identifiable information in the first place and that's why Canopy is an anonymous platform. To learn more about how Canopy keeps client data safe, please refer here.
Is 2FA available?
Yes, please contact us to enable 2FA on your account.
Contact
I have more questions!
We are here to help. Please contact us at connect@canopy.cloud.
...